Privacy policy

1. Data controller

BIOPEL LLC
Granitna Str. 11
88007 Uzhhorod
Ukraine

Managing director: Pavlo Popovych

Phone: +38 (066) 204 01 47
Email: holz@bio-pel.de

2. General information

We process personal data only as necessary to operate this website, handle enquiries or fulfil legal obligations.

Personal data is information that can identify you directly or indirectly, such as your name, email address, phone number or the content of an enquiry.

3. Server logs

When you visit this website, the hosting provider processes technical access data needed to operate it. This may include your IP address, access date and time, page requested, referring URL, browser type, operating system and volume of data transferred.

These data are processed to operate the website securely, diagnose errors and protect against attacks. The legal basis is Article 6(1)(f) GDPR.

4. Contact and enquiry form

If you contact us by email, phone or the enquiry form, we process the information you provide to handle your enquiry. This may include your name, email address, phone number, delivery address, requested product type, quantity and message.

The legal basis is Article 6(1)(b) GDPR where your enquiry relates to pre-contractual or contractual steps. For general enquiries, the legal basis is Article 6(1)(f) GDPR.

5. Cookies and consent management

This website currently uses only technically necessary cookies. They store your preferences and support website operation.

The consent cookie biopel_cookie_consent_v2 stores your choices for up to 12 months.

A security cookie helps protect the enquiry form against misuse and is stored for up to two hours.

After an unsuccessful submission, form entries may be stored temporarily in a signed cookie so that they are retained when the form is displayed again. The stored form state is then removed. Attachments must be selected again.

The serenity_site_language cookie stores your manually selected language for one year. No language preference cookie is set without a manual selection.

Open cookie settings

The legal basis for necessary cookies is Article 6(1)(f) GDPR. Where applicable, storing and accessing information on your device follows the German Telecommunications Digital Services Data Protection Act (TDDDG).

6. No analytics or tracking services

This website currently uses no analytics cookies, advertising cookies or external tracking services. External media such as maps, videos or social media plugins are not loaded automatically.

7. Retention periods

We retain personal data only for as long as needed for the stated purposes or as required by law. Enquiries are deleted when no longer needed, unless legal obligations require continued retention.

8. Disclosure of data

Personal data is disclosed only where needed to handle your enquiry, perform a contract, operate the website or fulfil legal obligations.

9. Your rights

Subject to applicable law, you have rights of access, rectification, erasure, restriction of processing and data portability, and a right to object to certain processing. Where processing relies on consent, you may withdraw that consent at any time with effect for the future.

To exercise your rights, contact us at holz@bio-pel.de.

10. Right to lodge a complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data breaches data protection law.

11. Changes to this privacy policy

We may update this privacy policy to reflect technical, legal or organisational changes.

Last updated: October 2026